Job Description

Job Details:
Job Title: Telecommunications Technician
Location: Las Vegas, NV
Type: Contract : 12 months

Job Functions & Responsibilities

• Configuration of desk phones, caller ID, and reset voicemail settings using Cisco Unified Communications Manager (CUCM).
• Process requests; remove users from Calero (TEM) personnel records and update the WS1 (Workspace ONE) spreadsheet accordingly.
• Maintain accurate inventory records by updating address locations, product types, and service statuses for both wireless and wireline products, including IMACD (Install, Move, Add, Change, Delete) activities.
• Support mobility operations including device activations, mobile device troubleshooting, and Mobile Device Management (MDM) processes.
• Document all work performed in ServiceNow, ensuring traceability and compliance with internal procedures.
• Collaborate with departmental Telecom Liaisons to provide information, training, technical support, and assistance with telecommunications equipment and services.

Skills

• Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
• Demonstrated ability to work as a collaborative and positive team player in a fast-paced environment.
• Excellent organizational, documentation, communication, and interpersonal skills.
• Proven multi-tasking skills, with the ability to work under pressure, manage high volumes, and meet tight deadlines.
• Experience with ServiceNow, Jira, or similar workflow management tools.
• Experience with Microsoft Office Products, including Microsoft Teams

Minimum Qualifications:
Equivalent to two (2) years of college level course work in information systems, business administration or a related field or Associate's degree and equivalent experience working onsite with government agencies.

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