Technical Support Representative Job at Hona, Orem, UT

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  • Hona
  • Orem, UT

Job Description

About Hona: Hona is a software company helping legal professionals enhance client communication and streamline case management. Our platform enables law firms to provide transparent, efficient, and reliable communication, boosting client satisfaction and operational effectiveness.

\ Job Overview: As a Technical Support representative, you’ll assist clients by troubleshooting issues, answering technical questions, and providing product support . This is an entry-level role with no prior experience required—ideal for someone technical, eager to learn, and looking for a future in Customer Support or Computer Engineering .

\ Key Responsibilities:

  • Client Support: Respond to customer inquiries, troubleshoot technical issues, and provide timely solutions.
  • Product Expertise: Learn the Hona platform inside and out to offer accurate and efficient support.
  • Technical Troubleshooting: Work with our Support & Engineering Teams to diagnose and resolve product and integration related issues.

Qualifications

  • Technical aptitude with a passion for learning new skills.
  • Strong problem-solving and communication skills.
  • Ability to work independently and collaborate with the team.
  • No prior experience required—just a willingness to learn.
  • Preferred Skills: * Interest in Customer Support or Computer Engineering as a career path. * Familiarity with basic troubleshooting or technical concepts is a plus.

Why Join Hona?

  • Gain hands-on experience in tech support with growth potential.
  • Work with a collaborative, innovative team.
  • Enjoy a flexible schedule and opportunities for professional development.

Job Tags

Flexible hours,

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