Job Description

Job Title: Customer Service Supervisor

Job Overview:
We are seeking a dedicated and detail-oriented Customer Service Supervisor to join our client and play a vital role in supporting customer service operations. This hybrid, direct-hire position, based in Boca Raton, FL, focuses on leading a team to deliver exceptional customer support while driving process improvements and service efficiencies in a global business environment.

Compensation:

• $60,000 – $70,000/year + bonus

Work Schedule:

• Monday – Friday, 9:00 AM – 5:00 PM (with flexibility for occasional early/late hours due to collaboration with global teams)
• Hybrid: 3 days onsite, 2 days remote

Key Responsibilities of the Customer Service Supervisor:

• Set the tone for excellence by modeling outstanding customer service and motivating the team to exceed expectations
• Take ownership of high-level or challenging customer inquiries, working toward fast, effective resolutions that enhance customer satisfaction and reduce repeat contacts
• Coordinate team schedules and workflows to ensure seamless daily operations and alignment with broader departmental goals
• Play an active role in hiring and onboarding new talent, while mentoring and coaching team members for continued professional growth
• Hold regular one-on-one meetings and performance check-ins to provide feedback, recognize achievements, and support career development
• Drive innovation and process enhancements by identifying opportunities to streamline service delivery, reduce customer friction, and improve team productivity
• Monitor and manage service metrics and reporting, ensuring timely and accurate delivery of performance data
• Contribute to the long-term vision by supporting strategic initiatives and leading special projects from planning through implementation
• Collaborate with global teams, occasionally traveling internationally to support cross-regional initiatives and strengthen team integration

Qualifications and Skills for the Customer Service Supervisor:

• Minimum 5 years of customer service leadership experience managing a variety of service functions and resolving complex issues
• Strong communication and interpersonal skills with the ability to influence and motivate others
• Experience managing projects and cross-functional contributors
• Advanced proficiency with Microsoft Office; familiarity with SAP and Salesforce strongly preferred
• Knowledge or certification in Lean Six Sigma methodology is a plus
• Bachelor’s degree or equivalent professional experience
• Previous experience with vendor or supplier management is desirable

Why Join Us?
Enjoy a collaborative work culture focused on innovation, continuous improvement, and professional development. This role offers a healthy work-life balance, flexible hybrid schedule, and the opportunity to contribute to a globally respected organization in a leadership capacity.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

 

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Job Tags

Contract work, Temporary work, Remote job, Flexible hours, Monday to Friday,

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