Job Description

Description:

The ideal candidate will be a confident public speaker and a devoted educator who is up to date on the latest tools and resources needed to facilitate and improve employee training and performance. The Trainer will develop employees by cultivating their skills and knowledge. The Trainer will deliver training to new employees to certify them selling products for a variety of global brands. Organizational skills and a positive attitude are important qualities to the success of this role.

• Implementation and execution of all new hire and training and continuous education
• Collaborate with managers to determine training needs and schedule training sessions
• Conduct the development/implementation of new training programs
• Lead, motivate and influence others to maximize performance
• Set high standards of performance, pursue aggressive goals, and achieve them
• Develop, refine and institute existing and new methods of training and setting/measuring of quality assurance goals
• Ability to enforce company policies regarding process, compliance, and quality standards
• Develop, maintain, and update training materials
• Support and mentor new employees
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training
• Offer effective feedback and counseling to front line associates and manager
• Provide trainee transition support from training to live calling environment
• Conduct ongoing skills enhancement training
• Develop and assemble all related training materials
• Liaising with team leaders and managers to conduct on-the-job coaching
• Measuring the effectiveness of training sessions and preparing individual or team progress reports
• Contribute to the overall success of the Training and Quality Department
• Take calls and act as roaming Supervisors during All-Hands situations
• Work in conjunction with the Quality Assurance team to ensure training and quality goals are met
• Improve attrition and eliminate high turnover with thorough training
• Provide training updates and ensure updates are communicated throughout the operation
• Monitor progress of employees by listening to calls and providing documentation, coaching, and training as needed

Ideal Candidate & Qualifications:

• A minimum of 2-4 years of training delivery experience required, preferably in a sales environment.
• Phenomenal communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking and decision making
• Excellent oral and written communication skills
• Desire and ability to work in a highly changing environment
• Excellent organizational skills
• Ability to work without direct supervision in a fast-paced environment
• Extensive knowledge of Microsoft Office package to include Word, Excel, and PowerPoint.

Supervisory Responsibilities Duties:

• First level supervision of new hires during classroom training.

Physical Requirements:

• Stamina: Ability to stand for periods of time while delivering lessons.
• Voice Clarity and Projection: Clear speech and the ability to project one's voice across a room.
• Mobility: The ability to move around the classroom freely, including navigating between desks.
• Manual Dexterity: Handling educational tools, writing on whiteboards or blackboards, and using computers or other technology.
• Energy Levels: High energy levels are often necessary to engage students during the class and maintain a dynamic learning environment.
• Sitting: Prolonged sitting at a desk.
• Lifting: Ability to lift 10 pounds.
• Visual Accuity: Extended periods of computer use.

Infinity is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities, as mandated by the Americans with Disabilities Act (ADA) and other applicable laws. If you need an accommodation to apply for or perform your job, contact our Human Resources department at [email protected].

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